Shipping policy

Shipping Policy

Last Updated: June 2026

Thank you for shopping with Petsky. We are committed to delivering your orders safely and efficiently.

Order Processing

  • Orders are typically processed within 1–3 business days after payment confirmation.
  • Orders are not processed on Sundays or public holidays.
  • During high-demand periods, processing times may be slightly longer.

Shipping Time

Estimated delivery times:

  • Metro Cities: 3–7 business days
  • Other Cities & Towns: 5–10 business days
  • Remote Areas: 7–14 business days

Please note that delivery times are estimates and may vary depending on location and courier availability.

Shipping Charges

  • Shipping charges, if applicable, will be displayed at checkout.
  • Free shipping promotions may be offered from time to time.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email or SMS (if provided).

You can use the tracking information to monitor your shipment’s progress.

Delivery Delays

While we strive to ensure timely delivery, delays may occur due to:

  • Weather conditions
  • Public holidays
  • Natural disasters
  • Transportation disruptions
  • Courier partner delays

Petsky is not responsible for delays caused by circumstances beyond our control.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

If an incorrect address is provided, delivery may be delayed or unsuccessful. Additional shipping charges may apply for reshipment.

Lost or Damaged Packages

If your package is lost in transit or arrives damaged, please contact us within 48 hours of delivery.

Provide:

  • Order number
  • Photos of the package (if damaged)
  • Description of the issue

Our team will investigate and assist with a replacement or refund where applicable.

International Shipping

Currently, Petsky primarily serves customers within India. International shipping availability may vary and will be indicated during checkout if offered.

Contact Us

For shipping-related questions, please contact:

Email: support@petsky.co.in

Website: www.petsky.co.in

Thank you for choosing Petsky. We appreciate your trust and look forward to serving you and your pets.